Terms & Conditions

  1. Bookings
  1. It is the responsibility of the hirer to provide all the necessary information required on the booking form at the time of booking and to ensure that this is true and correct. This will enable My Pretty Fiesta to plan the delivery and installation of the hired equipment.
  2. For cinema parties please make sure that your device can be connected by HDMI cable to the projector. 
  1. Hirer
  1.  It is the responsibility of the person(s) hiring the equipment to ensure that all reasonable steps are taken to avoid injury or prevent damage of the hired equipment.
  2. It is the hirers responsibility to ensure that all of the equipment maintains its original condition for collection the next day. Any damage or lost items will be charged. The hirer has the right to look at equipment before we leave and let us know of any damages prior to our departure. The hirer will not be responsible for any damage caused during the installation by a member of staff of My Pretty Fiesta.

 

  1. Prices, Deposits & Payments
  1. All prices are subject to change, however prices quoted at the time of booking will be honoured.
  2. A non-refundable deposit is required at the time of booking to secure your event date. Deposits can be paid by PayPal or bank transfer. We require a fully refundable security deposit of £50, which will be refunded within 72 hours of the party end time providing there is no damage or loss to any of the equipment.
  3. The remaining balance based on the number of tents required and any extras, is to be paid in full 7 days prior to the event date so that we have cleared funds in our bank account prior to delivery of the goods. Payments not made within this time frame will result in the cancellation of your event.
  1. Cancellations
  1. My Pretty Fiesta requires 28 days’ notice prior to the date of the party for cancellations. No refunds will be given to cancellations made within 28 days of the party. The deposit to secure the date at the time of booking is non-refundable. 
  2. If a hirer would like to change the date of a party a minimum of 28 days’ notice is required.
  1. Equipment
  1. All hired equipment remains the property of My Pretty Fiesta at all times unless stated otherwise.
  2. All cinema equipment must be put indoors for the night, please do not leave it outside as it will get damaged.
  3. Any damages or stains to tents, bedding or any other hire equipment must be will result in the holding of all or part of the £50 security deposit. Should this not cover the cost of cleaning, or replacement, additional charges will be invoiced to the hirer to cover these. 
  4. Any damage to equipment caused by neglect, misuse, loss or failure to follow instructions provided, will deem the hirer liable for full repair or replacement costs in addition to any loss of business. The security deposit will be held in full or as part payment and any additional costs will be invoiced to the hirer.
  5. All sizes quoted are approximate.
  6. My Pretty Fiesta reserves the right to substitute hired equipment with that of a similar value and type without notice in the event of previous loss or damage.
  7. Equipment shall be used only for the intended hired purposes.  Climbing or hanging on to the tents is dangerous and MUST NOT be allowed.
  8. It is the responsibility of the hirer to ensure duty of care and supervise children at all times with the hired equipment. Children under the age of 6 must not be left overnight in the hired equipment unsupervised. 
  9. Smoking is strictly prohibited for fire hazard and to prevent cigarette smoke odour on the tents and equipment. If this is ignored and the equipment is returned having been in a smoke environment, the security deposit of £50 will not be refunded and will be used to clean or replace the equipment as necessary.
  10. All shoes, and sharp objects should be removed prior to use of the equipment.
  11. My Pretty Fiesta asks that the hirer refrains from allowing pets on or in any of the equipment. 
  12. To avoid stains that we cannot remove, My Pretty Fiesta ask the following:
  • any nail varnish recently applied must be completely dry before entering the equipment. It is the responsibility of the hirer to ensure this.
  • no food or drink is to be consumed on or within the sleepover tents. 
  • if children are wearing any makeup, we ask that this is fully removed before bedtime and snuggling up in bed.
  • no fabric pens are used in or around the tents
  • no pens, paints, crayons or markers are used in or around the tents.
  1. Delivery, Installation, Site locations, Facilities and Conduct
  1. All equipment is delivered, assembled and styled by My Pretty Fiesta (unless you are choosing the DIY option) and included in our prices within an 8-mile radius of BN3 2RQ. If the hirer lives outside of this 5-mile radius a quotation cost for delivery will be provided.
  2. My Pretty Fiesta will ensure that all equipment is safe and working prior to installation at the event.
  3. In the event of traffic, or any other uncontrollable circumstances preventing us from delivery of the equipment at the agreed set up time, My Pretty Fiesta will be limited to a refund of any monies paid in relation to the contracted event or a pro rata reduction fee in the hire fee in the event of a delayed start. No further compensation will be paid.
  4. It is the responsibility of the hirer to check that they have adequate room for the required tents and suitable access and parking for delivery and installation of the equipment.
  5. The hirer must ensure that the party area is clean and safe ready for the installation of the tents and rugs.
  6. My Pretty Fiesta reserves the right to refuse delivery and installation should the venue or site be deemed unsuitable. In this case the the full hire fee will be due and non-returnable. The security deposit of £50 will be refunded to the hirer. 
  7. Once the equipment has been installed the hirer agrees to not move or tamper with any of the equipment.
  8. All the sleepover equipment must remain inside at all times.
  9. It will take between 60 - 90 minutes for My Pretty Fiesta to install the hired equipment. We ask that during the installation, the area is kept free of distractions, so as to not delay the installation process. 
  10. My Pretty Fiesta reserves the right to remove equipment should they feel that the customers conduct or use of the equipment be dangerous to themselves, anyone using the equipment or the safety of the hired equipment. In all such cases, the equipment will be removed and no refunds will be given. At no time will any level of abuse be tolerated towards My Pretty Fiesta staff.
  11. My Pretty Fiesta will return the next day, at the agreed time, to dismantle and remove the hired equipment.  A n inspection of the tents and items will be done prior to breakdown. Any delay in access to the hired equipment will result in a £10 charge per 15 minutes over the arranged time. Charges will be rounded up to the nearest 15 minutes delay.